A New Way to Stay Connected

We know that communication is the heartbeat of every small business. Whether you’re confirming bookings, sending reminders, or just checking in, staying in touch quickly and clearly makes all the difference.

That’s why we’re so excited to introduce SMS Texting in 17hats — a faster, effortless, and more connected way to manage client communication, all at your fingertips!

What is SMS Texting in 17hats?

Imagine being able to text your clients right from your 17hats account. No phone juggling, no lost messages, and no endless scrolling through threads to remember who said what. That’s exactly what SMS Texting does!

With this new feature, you can send and receive text messages directly through 17hats, keeping everything neatly tied to your Client and Project. Every message lives inside your account, right alongside your emails. It’s simple, seamless, and organized … just the way we like it!

Here’s how it works:

• You get your own business texting number. No more mixing business with your personal phone. Your texts stay professional, and your clients get a consistent, reliable way to reach you.
• Conversations stay connected to your Projects. Whether you’re confirming an appointment, following up on a Quote, or sending a friendly reminder, your messages stay attached to the right client and Project.
• Your clients are in control. They can easily opt in (and out) of texting — keeping everything compliant, transparent, and respectful.
• You can even automate it! Add text templates to your account to automatically send Quote, Contract, Invoice, and Questionnaire reminders, Online Scheduling confirmations, and more! It’s the little touches that make a big impression.

At its heart, SMS Texting in 17hats is about connection. It gives you a simple, modern way to stay in touch, save time, and make your clients feel cared for.

Why SMS Texting Matters?

Because sometimes, an email just isn’t fast enough.

Your clients are busy, and so are you. SMS Texting bridges that gap by letting you communicate in real time, in the way people actually prefer to talk.

Here’s why that matters:

1. Texts get seen—fast.
Most people check their texts within minutes. That means your confirmations, reminders, and quick updates are more likely to be read right away — no inbox clutter, no spam filters.

2. It feels more personal.
A short, thoughtful message like “Hey Sarah! Looking forward to our meeting tomorrow!” builds trust and warmth. Clients feel like they’re chatting with a real person, not just a system.

3. Everything stays organized.
No more hunting through your phone to remember what you said. Every text is stored inside 17hats, right inside your Projects with other notes, and emails, so you always have the full story in one place.

4. Automation saves the day.
Set up automated texts that send at just the right moments, like reminders before appointments or follow-ups after a booking. It’s one less thing to think about, and your clients stay in the loop effortlessly. 

5. It keeps you compliant and professional.
Texting through 17hats means you’re following the right rules around opt-ins and opt-outs, so you can connect confidently without crossing any lines.

A Few Things to Know Before You Dive In

Like any great tool, there are a few details worth knowing:

• Setup & eligibility: You’ll register your business for texting (super simple!) and get a dedicated number for your brand.
• One number per brand: If you manage multiple brands in 17hats, each one must have its own number.
• Cost: There’s a small one-time setup fee of $60, plus a monthly fee to lease your number.
• Opt-in required: Clients must agree to receive texts—and can opt out anytime by replying “STOP.” (Keeps everyone happy and compliant!)
  

How to Share the News with Clients

Want an easy way to tell clients about your new texting option? Try this quick message:

“We’re excited to offer a new way to stay connected! You can now receive text updates, reminders, and quick messages from us — straight to your phone. Everything still stays organized in our system, and you can opt out anytime. We think it’ll make communication faster, easier, and more convenient for you!”

Why This Feature Really Matters

At the end of the day, great communication is what keeps your business running smoothly.

SMS Texting in 17hats helps you:
✅ Reach clients faster
✅ Keep every message organized
✅ Build stronger relationships
✅ Stay compliant and professional
✅ Add a human touch to your automated system

It’s communication made simple — and that’s what 17hats is all about.

Ready to Give It a Try?

If you’re as excited as we are to bring faster, easier communication into your business, now’s the perfect time to explore SMS Texting in 17hats.

Head to your 17hats Account Settings > Plan Information > Add Modules to see additional information, and check out our Getting Started with Texting guide → for setup details.

✨ Here’s to stronger connections, happier clients, and one less thing to juggle!